Support & FAQ

Email contact@pentaclay.com. We reply the same day, in Arabic or English.

How does it work?

After every order, the thank-you page shows the shopper a card with their personal code and a WhatsApp button. Their friend gets a first-order discount, and once the friend's order is delivered the shopper gets a reward code.

Do I need to edit my theme?

No. The widget is added automatically on install and runs in a sealed box that your theme's styles can't break.

When is the reward paid?

When the friend's order moves to Delivered or Completed, after any hold days you set. Cancellations and returns void the reward automatically.

How do you stop abuse?

The friend discount is for new customers only, and there is no reward when shoppers use their own code or the same mobile or email. You can also set a monthly cap per shopper, approve every reward by hand, or ban a shopper.

What happens if I uninstall?

We delete the referral codes and customer groups we created; reward codes already sent to your customers stay valid until they expire. Your store's data is deleted from our systems within 30 days.